Privacy Policy
Last updated: June 2026
Safe City Fire Protection Ltd respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use and protect personal data when you visit our website, contact us, request a quotation or use our services.
1. Who we are
Safe City Fire Protection Ltd is a passive fire protection contractor providing fire door inspections, fire door surveys, fire door remedial works, fire door installation, fire stopping, compartmentation and related fire safety support services.
Company: Safe City Fire Protection Ltd
Company number: 16686295
Address: New Forest Enterprise Centre, Chapel Lane, Southampton, SO40 9LA
Email: info@safecityfireprotection.co.uk
Telephone: 07774 772332 / 02382 444280
Website: www.safecityfireprotection.co.uk
For the purposes of UK data protection law, Safe City Fire Protection Ltd is the data controller for personal information collected through this website and in connection with our services.
2. Information we collect
We may collect the following types of personal information:
- Your name
- Company or organisation name
- Email address
- Telephone number
- Property or site address
- Enquiry details
- Information you provide through our contact form
- Photos, documents, drawings, reports or schedules you send to us
- Website usage information, where cookies or tracking technologies are used with appropriate consent
We only collect information that is relevant to handling your enquiry, providing our services, preparing quotations, carrying out works, managing business records or improving our website and marketing.
3. How we use your information
We may use your personal information to:
- Respond to enquiries
- Prepare quotations
- Arrange site visits
- Provide fire door, fire stopping, compartmentation and passive fire protection services
- Communicate with clients, contractors, managing agents and responsible persons
- Send reports, schedules, invoices and project-related documents
- Maintain business records
- Comply with legal, accounting, insurance and regulatory obligations
- Improve our website, advertising and customer communication
- Measure website enquiries and advertising performance
We do not sell your personal information.
4. Lawful basis for using your information
We rely on one or more of the following lawful bases under UK data protection law:
- Contract: where processing is necessary to provide a quotation, carry out work or manage a service agreement.
- Legitimate interests: where processing is necessary for running our business, responding to enquiries, keeping records, improving services and communicating with clients or potential clients.
- Legal obligation: where we need to keep records for tax, accounting, insurance or legal purposes.
- Consent: where consent is required, for example for certain cookies, marketing or tracking technologies.
5. Contact forms and enquiries
When you contact us through the website, by email, phone, WhatsApp or other communication channels, we use the information you provide to respond to your enquiry and provide relevant services.
You can contact us using:
Email: info@safecityfireprotection.co.uk
Telephone: 07774 772332 / 02382 444280
Please do not send sensitive personal information unless it is necessary for your enquiry.
6. Cookies and tracking technologies
Our website may use cookies and similar technologies. Cookies are small files placed on your device to help the website function, remember preferences, improve performance or measure website usage.
We may use:
- Essential cookies: needed for the website to work properly.
- Analytics/statistics cookies: used to understand how visitors use the website.
- Marketing/tracking cookies: used to measure advertising performance, including Google Ads conversion tracking.
Where required, non-essential cookies and tracking technologies will only be used with your consent. You can accept, reject or manage cookies through the cookie settings shown on the website.
Google Ads tracking may be used to help us understand whether visitors who click our adverts go on to contact us or request information. This helps us assess advertising performance and improve our services.
7. Third-party services
We may use trusted third-party service providers to operate our website, manage enquiries, provide email services, analyse website performance or support advertising.
These may include:
- Website hosting and website builder providers
- Email service providers
- Google services, including Google Ads and Google tag/conversion tracking
- Accounting, administrative or business software providers
Where third-party providers process personal information, we expect them to handle it securely and in accordance with applicable data protection requirements.
8. How long we keep your information
We keep personal information only for as long as necessary for the purpose it was collected.
Typical retention periods may include:
- Enquiry records: for as long as needed to manage the enquiry and follow-up.
- Client and project records: for the duration of the project and a reasonable period afterwards for legal, insurance, compliance and business record purposes.
- Accounting and invoice records: usually retained for at least 6 years where required for tax and accounting purposes.
We may keep some records longer if required for legal, insurance, dispute, compliance or regulatory reasons.
9. How we protect your information
We take reasonable steps to protect personal information from loss, misuse, unauthorised access, disclosure or alteration.
Access to personal information is limited to people or service providers who need it for legitimate business purposes.
10. Sharing your information
We may share your information where necessary with:
- Employees, subcontractors or consultants involved in delivering services
- Fire risk assessors, contractors or professional partners where relevant to your project
- IT, website, email, accounting or business support providers
- Insurers, accountants, legal advisers or regulatory authorities where required
- Public bodies or authorities where legally required
We do not sell your personal information.
11. Your rights
Under UK data protection law, you may have the right to:
- Ask for a copy of the personal information we hold about you
- Ask us to correct inaccurate information
- Ask us to delete your information in certain circumstances
- Object to certain types of processing
- Ask us to restrict how we use your information
- Withdraw consent where processing is based on consent
- Complain to the Information Commissioner’s Office
To exercise your rights, contact us at:
Email: info@safecityfireprotection.co.uk
Telephone: 07774 772332 / 02382 444280
You can also contact the Information Commissioner’s Office at www.ico.org.uk.
12. Links to other websites
Our website may contain links to other websites. We are not responsible for the privacy practices or content of external websites. You should check the privacy policy of any external website you visit.
13. Updates to this Privacy Policy
We may update this Privacy Policy from time to time. Any updates will be published on this page with a new “last updated” date.